Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
Only authorized purchases will be processed and shipped.
We thank you for your patience and understanding.
Estimated delivery time: 5-14 business days.
DHL Express shipping
We offer complimentary shipping fee on above $300.00 worth of products.
You will receive a tracking number as soon as your parcel has shipped. Deliveries will occur during business hours from Monday to Friday, holidays excluded.
Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Where we ship to:
Please note that we will continue to expand to additional countries. For other countries, please contact our Customer Service.
*Note to all customers regarding COVID-19
In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols and exhaustive ongoing sanitation. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays of up to 25 business days.