Return Address: 2F, 145-29, Geolmi-ro, Juksan-myeon, Anseong-si, Gyeonggi-do, Republic of Korea [Postal Code : 17524]
We invite you to contact Customer Service to send a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to Customer Service.
Please allow 7-14 business days for return processing. Returned items will be processed promptly, usually within within 48 hours business days of receipt. Please note that the deadlines are based on KST (Korean Standard Time).
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.
If any items that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.
The following are not eligible for returns/exchanges:
Any item where the tags have been removed, regardless of if they were defective before arrival.
Customized or handmade items.
Items that show traces of use, wash, or alterations.
Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
All goods returned without previous notice will not be accepted.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.
Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
Louis Quatorze will only bear the shipping costs of defective or wrongly shipped items. All other shipping costs related returns/exchanges will be the responsibility of the buyer. If non-defective items are sent to Louis Quatorze along with defective items, the buyer will be responsible for all shipping costs.